Training Evaluation


Monitoringand Observation Training

Monitoringa program serves the sole purpose of watching, checking, observing,and even keeping track of the identified processes for a specifiedpurpose. Results of the monitoring process offer a clear descriptionof the conduction of the program at hand. Monitoring is againimperative to come up with a clear structure of the implementationoccurs and the limits that the processes achieve. A process ofmonitoring for evaluation purposes should occur to diffuse and expandthe current program. Monitoring for evaluation purposes alsocontributes to the production of accurate and applicable results byobserving the correct parameters and the right type of information isgiven to the right people for implementation. The processes ofmonitoring and observation training are crucial in any project. Theimplementation starts with the allocation of adequate resources tothe project, with provisions of money, time, and personnel. Settingstandards of the objectives of the project help to run the monitoringprocess since the checks give a gauging standard for the wholeprocess. The objectives will deliver the information to declare themonitoring and observation training processes as success or failures.Determine the data sources and the data gathering methods adds to thequality of monitoring since not all data applies to the task.


Feedbackcollection is a crucial pattern in the cycle of effective servicedelivery for any task. The importance of feedback extends to guidethe decision-making processes and influences hugely the roadmap ofthe service in the future. Therefore, we cannot neglect theimportance of the feedback collection process. There are numerousways to collect input from the prospective and the current customersregarding the service on offer. The initial stages of collectingfeedback entail coming up with a guide that dictates the part of userexperience that the needs improvement, stating what to do with thedata collected, and deciding the best channels to follow whilecollecting the feedback. More so in the feedback collection, there isa need to reassure the customer that the business cares and highlyvalue their input. Such stances originate from speedy responses tothe issues raised by the customers. In addition, it is imperative tohave an organized system of collecting and analyzing the collectedfeedback that has an inclusion of a sub-system that sends respondsand follow-ups to the issues in the collected feedback.


Feedbackfrom the clients will only make sense to the business only when thebusiness owners respond to the feedback categorically. The initialstep of implementing the feedback is identifying the key job, and thelead outputs that have most customers place upon great value(Chemuturi 2010). It follows that after the identification of the keyjobs will force the firm to state the critical elements in thefeedback for the individual jobs. Tying the feedback collected foreach product milestone will ensure the company comes up withstrategies of to satisfy the customer needs. The next stage involvescreating a visual plan of the performance of the strategies over acertain limit of time. The visual plan acts as a mandate for thecompany to fulfill and simultaneously reassures the customers thatthe business cares of their input and is ready to make theappropriate changes (Chemuturi 2010). Coming up with a lead team tocarry out the necessary changes finalizes the process and retains theclient’s trust on the firm for implementing their concerns.


Chemuturi,M. (2010). Masteringsoftware quality assurance.Boca Raton, Fla: J. Ross.