TheEssence of Communication in an Organization
Communicationis very important in the exchange of information, messages and ideasin an organization. Effective communication channel helps create goodrelations between the employees and the management in anorganization.
Thisessay examines the essence of communication in an organization.
Fororganizational communication to be effective, the sender should beable to encode the message in a way that the recipient should be ableto interpret the message. Organizational communication has variousinfluence operations of the organization. Effective communicationlinks the management with various operations of the organizationwhich includes staffing, controlling and delegating of dutiestherefore simplifying the managerial functions.
Communicationis one of the best strategies that firms can use to improve customerexperience. The organization should have a competent team of customercare to help handle all the issues that are raised by the clients ofthe organization. This generally leads to growth of customer base andrevenues of the organization (Son,et al 2010).
Accordingto McShane & Von Glinow (2013), good relations and team spiritbetween the employees is nurtured when there is strong communicationchannel. When employees work as a team, it brings about creativityand innovative as well as helps the company to achieve its objectivesat the right time. In addition, it gives the management an easy timeto evaluate the performance of the employees.
Inthe real life, the organizational communication can be compared tothe family setting where a family has to have an open communicationso as to nurture good relations between family members. Organisationstherefore need to structure a culture that will promote open andhonest communication (Sparroweet al 2001).
Communicationis very important and applicable in every department of anorganization. However, effective communication channel involvesproper encoding and the ability of recipients to decode theinformation from the sender.
McShane,S. L., & Von Glinow, M. A. (2013). Organizational behavior:Emerging knowledge, global reality (6th ed.). New York, NY:McGraw-Hill/Irwin
Son,Y. S., Pulkkinen, T., Moon, K. D., & Kim, C. (2010). Home energymanagement system based on power line communication. IEEETransactions on Consumer Electronics,56(3),1380-1386.
Sparrowe,R. T., Liden, R. C., Wayne, S. J., & Kraimer, M. L. (2001).Social networks and the performance of individuals and groups.Academy of management journal, 44(2), 316-325.