Letterof Advice: Interpersonal Communication
Letterof Advice: Interpersonal Communication among Workers
Communicationhas been and remains one of the pillars that support successfulrelationship in marriages and among employees in an organization. Notonly does it help each of the involved parties to understand the restof members, it also allows the involved people to have a commongoal/objective that unites them. Communication is a large and anall-inclusive topic that entails forms, channels and theories ofcommunication. Interpersonal communication is one form ofcommunication that can be attributed to the larger issue ofcommunication, in a nutshell, it is the communication that isestablished among people who work or live together, and hence ittakes face to face communication. This paper will adopt the style ofa letter that will be addressed towards a group of employees/workerson how to improve communication among them. In addition, the paperwill also analyze the role of communication towards the developmentof an individual’s self-concept, image, and esteem. Using what Ilearned in class about interpersonal communication the letter to thegroup of workers will as well describe strategies of communicationthat can be deployed to solve the conflict, analyze the gender impacttowards interpersonal communications.
Bevan& Sole (2014) defined interpersonal relations as deep, close andstrong association that grows between two or more people based onlove, solidarity or even regular interactions. This can vary fromfamily, friends, workers in the same organization or department oreven marriage. Communication between people engraved in aninterpersonal relationship takes special ways that people adopt andaccept as ways to pass information among them. According to DeKay(2012), interpersonal communication is a process through which youpeople in a group, family, or even people living together, exchangeideas, information, meaning, and feelings through either non-verbalor verbal messages. Interpersonal communication takes the form offace to face communication. It is not just what you as the group ofworkers say to each other, but also how do you say it, what is thetone, facial expressions, the body language and gestures that areused when you communicate with each other. For every organization,communication is crucial to their success, and in turn interpersonalcommunication plays an important role towards successfulcommunication among employees in an organization (Bevan & Sole,2014).
Thereare four principles that constitute effective interpersonalcommunications. The principles underlie the real life working on thiscommunication among workers and are basic to communication hence hardto be ignored. These aspects include the aspects that interpersonalcommunication is inescapable it is irreversible, complicated andfinally, it is contextual. In every organization, workers havedifferent acceptable ways of verbal and non-verbal communicationwhich constitute the interpersonal communication (Miller et al,2015). This is determined by the organization culture, how peoplerelate to each other i.e. manager and the employee, people in thesame department/occupation, etc. more so, the knowledge ofinterpersonal communication aspects, and how to interpret gestures,and body language has improved the success of this form ofcommunication among workers. With the increased evolution inemployment whereby different people from a different background, suchas race, religion, culture have come to work together, the importanceof interpersonal communication has on the other hand been key forsuccessful relation and working environment for the employees and theorganization at large (Bevan & Sole, 2014).
PartI: PrinciplesOf and Barriers of Effective Interpersonal Communication amongCo-Workers
Asinterpersonal communication remains crucial for every Workgroup to besuccessful in their operations, there are four principles that areworth knowing and understanding for every worker. This comes as anaddition to skills and techniques deployed to enhance interpersonalcommunication. These principles include the aspect that,interpersonal communication is inescapable, irreversible, complicatedand contextual. Communication has become an essential tool inpeople’s lives, such that, ‘one cannot not communicate(inevitable)’. This phrase means that, as an employee, whetherworking in a group or not, it is hard to evade communication, andwith a group there is always a constant communication and in turn, itis the work of worker to evaluate his message how people will takewhich in turn would make your communication effective. “Alwaystaste your words/message before sending or communicating it”as what you say is irreversible. As workers in an organization andamong fellow workers it is always important to weigh the impact ofyour words before you speak them. This is due to the fact that, thedamage from spoken words can be more dangerous that unspoken words(Bevan & Sole, 2014).
Onthe other hand, communication is complicated as different people havedifferent explanations or meanings of words and symbols. As aneffective communicator, you should focus on minimizing thepossibilities for ambiguity in the message you send. This wouldensure there is room for clarification and in turn ensuring the sentor received the message are accurately and accurately interpreted.Finally, interpersonal communication is contextual. This is the factthat, communication carries with it psychological context,relational, situational and cultural context. An effectivecommunicator should take into account the above contextual as theyenhance the ability for him/her to adapt to varying communicationcontexts (Bevan & Sole, 2014).
Effectiveinterpersonal communication between workers can be defined as acommunication that is free from barriers, more so communication thatis successful in every aspect, i.e., delivery of the message,promoting positive relations between workers and also helping towardseffective understanding among them. Every workplace focuses uponcreating a strong teamwork that would improve an organization’sproductivity as well as foster a more enjoyable work environment.However, different barriers have many times hindered successfulinterpersonal communication among workers, which in turn makes itmore difficult for workers. Communication barrier effectiveinterpersonal communication among workers can take different formssuch as language barrier, competition, gender issues, culturaldifferences, and physical factors such as walls and doors, etc.anything that hinders you or your fellow worker from receiving,understanding or sending messages between to others is a barrier tocommunication. It can either take the form of internal or externalbarrier (Hulme et al, 2012).
ThePhysical environment can be a barrier, the environment where workersspend most of their time working all, even spending their free timeshould free from physical barriers such as high cubicle walls, closeddoors. This is due to the fact that, these barriers make the workersless accessible to each other hence inability to communicate freelyand when they want. Organizations should in turn focus uponfacilitating interpersonal communication among employees by ensuringthe places of work are the open and effective layout. Measures caninclude installing short walls, ensuring close proximity among theworkers so as for them to enjoy personal space. More so, the physicaldistance between workers can also lead to a feeling of elevatedstatus that can, in turn, hinder effective interpersonal relation andcommunication (Miller et al, 2015).
Culturaland language differences among workers have for some reasons been astumbling block not only for effective communication but alsointerpersonal communication. This is more so, in the modernmulticultural workplaces, whereby as workers need to understand eachother, and what every gesture, sign or word means. This is due to thefact different words, actions or gestures means different in varyingcultural aspects. It is, in turn, an essential aspect for you as anemployee to understand the meaning of gestures so as not tomiscommunicate or even fail to make the required response. More,organization culture can hinder interpersonal communications this isspecifically when a worker hasn’t understood the cultural aspect ofan organization (Hulme et al, 2012).
Inaddition to culture and language, there are also gender issues. In agroup of workers, gender differences can be a barrier in varyingways. For example, in a work group that is dominated by men, womenmay find it hard to fit in or get their ideas accepted. More so, whenthe group’s preference attributes to the traditional reference tomen as superior, women counterparts may find it complicated ordifficult to pass their ideas to other members of the group. On theother hand, women and men have different communication styles and inturn, without an effective understanding of such differences, therecan be ineffective interpersonal communications. In order for aneffective work group relation and communication to work, there oughtto have an effective understanding and respect between both male andfemale workmates (Hynes, 2012).
Finally,there is the issue of competition among the employees. This is incase the workers are more concerned about personal progress andcareer development than contributing to the effective communicationand relation to the work group. When workers in the same Workgroupbecome self-centered, they care less about the overall progress andsuccess of the group, hence hampering the communication aspects ofthe group. Competition can lead to power struggles and lack ofinformation sharing and in turn a barrier to effective communication(Bevan & Sole, 2014).
Differentstrategies can be adopted towards the overcoming of barriers that arefaced in interpersonal communication in a group of employees. Onemove is for each of the group members/workers to ensure they keepcomposure during the process of communicating with their colleaguesalways makes constructive criticism if you have to. On the otherhand, for you to be a good communicator, you should always be a goodlistener (always learn the art of listening), more so, always usesimple words when communicating to avoid being misunderstood. As aworker in a larger group, always ensure you fully understand othersin terms of the fact they see things differently from you. Lastly,ensure you get feedback as often as possible, and focus on face toface communication method. Other measures to ensure one has overcomethe barriers include use of language that fits the audience, use ofcorrect communication channel, always practice integrity and honestyand use simple signs and gestures to avoid miscommunicating toothers. Finally, avoid jumping into conclusions (Hulme et al, 2012).
PartII: RoleOf Communication in Developing and Maintaining One’s Self-Concept,Self-Image, And Self-Esteem
Communicationplays an important role towards the development of an individual’sself-concept, image, and esteem. In simple reference, self-concept isan idea within an individual that stems out from self-constructedbeliefs that an individual holds on to with regard to how he/shevalues others and responds to others. Self-image is that ideapossessed by an individual with reference to his/her abilities,appearance and personality. Finally, there is self-esteem orself-respect which is referred as one`s confidence in his/her ownabilities. It is always best for workers to maintain theirself-esteem, concept, and image at the best level of their ability.The role of communications towards the development and maintaining ofa worker’s self-concept, image and esteem vary from one person tothe other. One is that it helps you to self-evaluate yourself, andhence ability to identify one`s weaknesses and strengths. It alsohelps to identify one`s personality helps understand your bodylanguage as well as that of the others. Self-esteem, image, andconcept contribute towards worker relationships in different ways(Thory, 2015). One is that it helps identify workers personality,i.e., who is easy to anger, and who is serious etc. it also helpsidentify workers who have the ability to be leaders over others. Onthe other hand, self-esteem determines how much workers are confidentto each other, development of opinions and more so, understanding oftheir difference between the workers (Bevan & Sole, 2014).
Inorder for you as an employee/worker to develop positive self-esteem,ensure you have set realistic personal and team expectations, makesure you set aside perfection and in turn hold also accomplishmentsand mistakes as well. Always explore yourself, and be readily willingto adjust your image in the case of changes. Finally, stop comparingyourself to others as you are different from them. On the side ofimproving self-concept, always learn to praise yourself and develop apositive attitude. As a worker, ensure you develop closerelationships with supportive friends. Lastly, you should focus onrecognizing strengths and focus on improving your confidence.
PartIII: Self-Disclosureand Emotional Intelligence
Self-disclosureis defined as the ability or a process of communication by anindividual to reveal details or information regarding him/her. Theinformation exposed can be either evaluative or descriptive or bothand can take the forms of one’s thoughts, goals, weakness,failures, success or strengths, fears, dreams, likes and dislikes,feelings one`s aspirations as well as preferred favorites among otherdetails. On the other hand, there is the emotional intelligence whichby many people as the ability of an individual to be in the know oraware of his/her emotions. More so, it is the ability for one tohandle interpersonal relations in an emphatic manner (Hynes, 2012).In terms of importance’s to relationships, whether in marriage oramong workers, emotional intelligence and self-disclosure play animportant role. The two aspects promote understanding of self andother people’s personality and attribution to ones making. In theworkplace, both aspects contribute towards the building of trustamong the workers, and in turn supporting successful interpersonalcommunications.
Inthe work relations, self-disclosure helps you as individual to buildtrust and insight when you tell others about yourself. By solicitingfor more information or feedback from your group mates, you alsobuild more trust. When done effectively self-disclosure promotesinterpersonal communicates as it promotes openness among workers’.Finally, it helps to develop one`s communication skills by givingconstructive feedback, hence allows one to spend time develop his/herown skills. Becoming more emotionally intelligent or showing highlevels of emotional intelligence plays a key role for you as anindividual. This is due to the fact that, it promotes betterprofessional relations with other people/workmates. It also improvesan individual self-management, personal effectiveness, as well asimproving leadership capabilities (Miller et al, 2015). All theseaspects or benefits of being more emotionally intelligent improve ormakes the worker relations better.
PartIV: Strategiesfor Using Communication Techniques to Resolve Interpersonal Conflicts
Communicationtechniques can be applied towards resolving of interpersonalconflicts. According to DeKay (2012), communication techniques varyfrom one organization to another )as well as from one individual toanother. Some of the techniques used in business today includeemails, verbal communication, body language, stress management,feedback, empathy, asking questions among many others. Each of thementioned communication strategies can be applied towards the processof solving an interpersonal conflict. However, each of them varies inapplicability.
Takingthe example of gender/discrimination related issues/conflict thathave in different ways hampered effective interpersonal. This type ofconflict can be resolved through discussion in the working groupamong the members. This allows the team leader to effectively analyzehow jobs are assigned to the group members. More so, it allows forany unsettled or unsatisfied worker to air his/her grievances for theconflict to be eliminated or minimized. This is through verbalcommunication strategy of communication. Additionally, the sameconflict can be resolved through the use feedback strategy. This iswhere, you as the affected worker, looks for answers from the rest ofthe group members or the group leader.
Anotherconflict in interpersonal communication is cultural and languagebarriers. This conflict can be resolved through the use of empathy.This is whereby, you as a team player or part of a larger workers’group puts yourself into the shoes of the affected person. Try andsee the world from their angle. This can take either feeling orthought empathy. In addition to empathy, one may also use explanationand exploration as a conflict resolution technique. This approachhelps you to research on what the other worker culture and languageteach about specific or conflicting terms or words. This, in turn,helps one to avoid words, gestures, and practices that may conflictwith another person’s belief and cultural teaching.
PartV: Impactof Gender and Culture on Interpersonal Communications
Genderand Culture are two societal constructions related to sex and race.In social and cultural context, gender I regarded as the state ofbeing either made of female. On the other hand, culture is themanifestations such as the art of human beings intellectual andachievement. In some communities, you should note that, culturedefines what is attributed to gender aspect. Gender and culture playkey roles in a working relationship (Hynes, 2012). To start with, itdetermines how each one of you conducts him/herself at work and alsohow you undertake your jobs. The two also determines workers’behavior and style, how each of them uses language. In addition, thecultural definition and gender attributions of an employee determinehow you face problems, challenges as well as how you solve them.Finally, the two aspects are important in the notion that, theydirectly determine how you negotiate and create and maintainrelationships. In terms of group or organization culture, the twovariables help workers to understand each other in terms ofpersonality, occupation, abilities and strengths and weaknesses(Miller et al, 2015).
Withregard to the information provided, one can become a bettercommunicator, whether it is in the direct group you are connected toor to the rest of the people. Whether you are the leader of thegroup or looking forward to a bigger role in your position and in thegroup, developing your skills can be a catalyst for your success. Itis, in turn, you aspire to become an effective communicator so as toachieve this. In order to become an effective communicator, thesepoints can be of great help. Ensure you know the outcome, build apositive reputation, be confident of yourself and also show awarenessof the people and resources around you. In addition, you shouldmaster the art of being a good listener, earn trust and respect andavoid the blame game. Understand language/verbal and nonverbalcommunications effectively, and always asks or give feedback (Tili &Barker, 2015). Be aware of misunderstanding as well as avoid beingMr. ‘know it all’. Once you observe the above-mentionedmeasures, not only you become a better communicator, but also aneffective listener and a team player.
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