ErgonomicEvaluation and Recommendations
ErgonomicEvaluation and Recommendations
Thework environment determines the efficiency with which one can carryout the job-related tasks. The term ergonomic is used in the contextof occupational therapy to describe the practice of fitting jobs andwork stations to people, with the objective of reducing musclefatigue, work-related musculoskeletal disorders, and increaseproductivity (U.S. Department of Labor, 2016). Work settings that donot comply with the ergonomic standards subject workers to the riskof suffering from different musculoskeletal disorders, including thefollowing
Carpal tunnel syndrome
Rotator cuff injuries
Analysisof the work environment
Theecology of human performance model provides four components(including the person, tasks, context, and performance) that can beused to analyze the work environment that will be used to assess thework environment of a hospital cashier.
Mrs.JM is a motivated woman in her late twenties and she works as acashier in a local hospital. Her college diploma and a workingexperience of about four years in the same job have earned her skillsand experience. Some of the skills that help her remain efficient inher work include communication, cognitive, problem solving, and theability to think logically.
Workingin a hospital setting helps JM to demonstrate empathy wheninteracting with her clients. This helps her demonstrate a high levelof ability to resolve customer requests. She works in a busyhospital, which forces her to sit for long hours, attending to alarge number of clients who wish to settle the hospital bills. Herwork station is clean and well organized. However, she feels that heroffice chair is short, which forces her to use the computer withhands lifted up a little. In addition, the cabinet in located in ahigh place that requires MJ to stand on a chair or stretch her legsand hands to reach the files.
Someof the tasks that MJ performs on a daily basis include theverification of prices of different products, taking payments,processing credit card payments, managing products exchanges andreturns, verifying daily accounts, and generating cash reports. Shecarries out tasks that are clerical in nature are using a computerand related hardware.
MJhas the training and skills that enhance her efficiency at work. Sheis able to serve all clients who visit her desk during the assignedschedule. However, she is forced by circumstances to work for longhours when the number of clients is quite large. Although she istrained and has a working experience of several years, fatiguereduces her performance and increase work-related errors.
Long working hours
Remaining seated for a long time
Using computer for many hours stretching arms to reach the files
Poor seating posture while at work
MJ’sworking environment can be improved with the help of tworecommendations. First, MJ should be provided with an adjustableoffice chair, which will help her find a suitable seating position. Asuitable seating position help workers work for long hours, remainsefficient, and reduces the risk of musculoskeletal diseases(Rothmore, Aylward & Karmon, 2011). Secondly, the cabinet shouldbe placed close to where the cashier sits in order to allow her reachfiles without the need to move around the office. The suitablelocation of stationary and equipment that one needs to use at workincrease performance by reducing movement and the need to stretch(Abarqhouei & Nasab, 2011).
Anorganization can have three benefits from an ergonomic environment.First, an ergonomic environment increases employee productivity,which is accomplished by providing them with an efficientworkstation, proper heights, and less exertion (Jazani & Mousavi,2014). Secondly, good ergonomics enhances the quality of work byreducing the frustrations and fatigue. Third, good ergonomics createa safety culture, which protect patients from work-relatedconditions, such as musculoskeletal disorders.
Inconclusion, the work environment determines the efficiency with whichemployees can carry out their work-related tasks. Establishing anergonomic work environment help the organization increaseproductivity, quality, and safety of its employees.
Abarqhouei,N. & Nasab, H. (2011). Total ergonomics and its impact inmusculoskeletal disorder and quality of work life and productivity.OpenJournal of Safety Science and Technology,1, 79-88.
Jazani,R. & Mousavi, S. (2014). The impacts of ergonomic aspects on thequality. OpenJournal of Safety Science and Technology,4, 15-21.
Rothmore,P., Aylward, P. & Karmon, J. (2011). Ergonomics andmusculoskeletal injury prevention interventions in health care: Arethey worth it? ErgonomicsAustralia,8, 1-5.
U.S.Department of Labor (2016). Prevention of musculoskeletal disordersin the workplace. U.S.Department of Labor.Retrieved June 20, 2016, from https://www.osha.gov/SLTC/ergonomics/